The Pre-Construction Process

As a builder, I get a lot of calls from potential clients who are excited to get started on their renovation as soon as possible and think that they are all ready to go. After a quick chat, I ask them to send through any documentation my way so I can look over their plans and see what's involved in the project.
"Oh, we don't have any plans yet" is a common response I get as most potential clients are new to the building process and are not aware of what is required before any construction begins.